COMPLAINTS PROCEDURES AND THE OMBUDSMAN


If you have complained to us and you’re not satisfied with our decision on your complaint it is open to you to contact the Office of the Ombudsman. The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealings with you. The Ombudsman’s remit relates to complaints about actions which occur on or after 24 August 2015. The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from residents eligible to complain under “Your Service Your Say” (Residents whose place is provided under a contract with the HSE).

THE OFFICE OF THE OMBUDSMAN
18 Lower Leeson Street
Dublin 2.
Phone: Lo Call 1890 22 30 30 or (01) 639 5600
Email: ombudsman@ombudsman.gov.ie

You can also make a complaint online using the online complaint form www .ombudsman .gov.ie

FirstCare Nursing Homes
3 Leopardstown Office Park, Sandyford, Dublin 18

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