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Receptionist

LAST UPDATED: 03/09/2019
Careers Receptionist

Purpose of Position

  • To ensure that visitors and phone calls to the Nursing Home are received in a prompt, professional, friendly manner at all times.

Reports to

  • Home Manager
  • Nurse in Charge

Responsibilities

  • To open the main front doors of the Nursing Home as appropriate, ensuring that residents only go out as agreed with the relevant staff nurse and that the staff nurse is aware of any resident going out (before they leave).Additionally, to provide a welcoming and professional reception to residents, families and other visitors.
  • To similarly open the main front gates if necessary or provide the code to residents / families due to return after the gates are locked.
  • To direct visitors and / or authorized workmen to the appropriate area(s) as requested.
  • To answer the telephone as required and transfer calls or take messages as appropriate.
  • To use the paging system as appropriate to contact members of staff only when necessary.
  • To deal with general enquiries about the Nursing Home at Reception or by telephone.
  • To monitor incoming faxes and to distribute them as appropriate to the relevant staff.
  • To carry out filing & typing duties as requested.
  • To monitor the external CCTV cameras and ensure they are working correctly, especially before going off duty.  To re-set them as instructed if necessary.  If they fail to re-set to inform the Staff Nurse on duty.
  • To re-set the Cool Blue clocking in system if it goes down or, if the kitchen office is locked to inform the Staff Nurse on duty or telephone the relevant manager at weekends.
  • To assist with general administrative duties as requested.
  • To assist the staff nurse(s) in the event of any problem with the building e.g. alarms sounding or power failure or other such situations.

Desired Skills

  • Excellent Customer Service skills
  • Administration experience
  • Good telephone manner

About FirstCare:

Firstcare has been providing nursing home care in Ireland for the elderly and frail for over 14 years. We know what it takes to make sure our residents across all our nursing homes in Ireland live in an environment that is comfortable, safe and clean with the greatest dignity, support and respect possible. We are the leading nursing care homes in Ireland with an excellent reputation for innovation in the area of dementia care. We are completely focused on providing a person-centred approach to care, and achieving the highest standard of dementia care in Ireland.

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