Our People

Each Firstcare home is led by an experienced Home Manager and supported by clinical nursing staff, heathcare assistants, admin and catering / household staff. We’re a multi-disciplinary team that includes GPs and allied health professionals that support us in delivering the best quality care to residents.

FirstCare is committed to promoting a person-centered organisational culture where employees are interacted with and managed in a person-centered manner at all times.

This organisational culture permeates through the FirstCare homes and impacts on how employees in turn approach their work and interact with residents in a person-centered way.

Staff understand FirstCare’s expectations of them and the importance placed on providing person-centered care which is driven by the desires and preferences of residents while simultaneously meeting care needs.

With residents, staff and families working together we make everyday life in the nursing home social, stimulating, engaging and as enjoyable as possible for everyone.

• Nurses
• General Practioners
• Health Care Assistants
• Housekeeping
• Physiotherapist
• Speech and Language Therapist
• Tissue Viability Nurse

• Dietician
• Volunteers
• Dentist
• Optician
• Administration and Reception Staff
• Educational Professionals

• Infection Control
• Wound Management
• Epilepsy
• Falls Management
• Venepuncture
• Food Handling
• Nutrition
• Dysphagia
• Dementia Matters Training
• Falls Management
• Laundry Care/Berendsen
• Sonas Training

• End of Life Care
• Chemical Training
• Acculturation, Cultural and Diversity Training
• Dysphagia and Weight Loss
• Communication
• Household Model Training
• Complaints Management
• Leadership
• Reminiscence Training
• Policies and Procedures
• Physical Illness in Older People

Monthly Clinical Audits

• Medication Management
• Restraint
• Call Bell
• Wound Management/ Tissue Viability
• Complaints/Compliments
• Falls, Incidents and Accidents
• Dependency Audit
• Air Mattress Audit

Monthly Non-Clinical Audits

• House Keeping Audits
• Catering Audit
• Monthly Food Tasting Audit
• Activity Audits
• Satisfaction Audits